At Melbourne Linen Service, your needs are our priority at all times.
Our commitment to a high level of service can only be achieved with your assistance in the following ways:
There may be times when you will need to place additional orders for linen. Please notify us well before your next scheduled delivery so we can amend your order.
If you require your delivery earlier, notification as soon as possible will help avoid any additional charge.
If your linen is supplied on the basis of a standing order, any reductions in requirements need to be notified two days prior to the day of delivery.
For customers using the fax order system, please send your orders by 10am on the day prior to delivery.
As a result of mechanized folding, not all linen can be inspected for defects after ironing.
Any substandard linen will be replaced free of charge. Please ensure any such linen is separately bundled and labeled 'REJECTS'.
Whilst every effort is made to carry out regular stock takes, your assistance in returning any surplus or unused stock will be greatly appreciated.
Let us know the items and quantities you have in excess and we will reduce your next delivery of clean linen accordingly.
Items that are not suitable and won't be used should be returned separately and labeled 'SURPLUS STOCK'
Credits can be used for surplus stock if it is returned in good order and with prior arrangement.
Please help us maintain high standards by using linen appropriately.
Abused linen includes any linen used for any purpose other than its designed purpose and will be charged for at replacement prices.
The lifeblood of our service is linen.
Please guard against losses, as this will help us maintain current prices. Any identified losses will usually be charged for at replacement prices.
YOUR OWN PROPERTY
Every effort is made to return any property that has accidentally been sent to us.
If an arrangement has been made for us to launder some of your own linen, please ensure that it is placed in a separate bag and labeled: 'OWN LINEN TO BE LAUNDERED'
Our drivers will call on most public holidays unless we notify you otherwise.
Generally, we do not call on Christmas Day, New Years Day and Good Friday. For these days, we will usually nominate another calling day in lieu or notify you of other arrangements.
To ensure uninterrupted service, please pay all accounts within our stated credit terms.
In most cases our drivers will leave calling cards if payment is overdue.
A minimum weekly charge may apply to your account.
If your business is closed for annual holidays or you do not require us to call, please notify us and we may be able to waive the minimum charge.